Project Home Page: ADefHelpDesk.com

Features

• Available as a Standard ASP.NET Application and as a DotNetNuke Module
• Unlimited Tickets / Users / Assignment groups / Portals
• Full source code provided
• Localizable (you can display it using different languages)
• Tickets
  • Allows tickets to be created by users with accounts and users without accounts
  • Allows tickets to be created by Administrators for users with accounts and users without accounts.
  • Users without accounts can track their tickets and add comments using a password appended to the url link in the email sent to them
  • Each comment allows individual file attachment
  • Assigned users and Administrators can enter work hours
  • Allows Administrator to turn off the ability to upload file attachments for anonymous users and non administrators
• Tags
  • Unlimited Tags can be created with unlimited "nesting".
  • Tags can be reordered without losing their relationship to existing tickets
  • Tags can be set to Administrator visibility only
• Ticket assignment and routing
  • Tickets are assigned to a group that can contain one or more users
  • Tickets can be filtered and sorted by Status, Priority, Due Date, Created Date, Group Assignment, Description, and Requester
  • Search allows search by ticket or any text field
  • Search allows filtering by Tags including "this tag and that tag"