A Free Open Source Help Desk / Support Desk / Ticket Tracker Module
- Available as a Standard ASP.NET Application and as a DotNetNuke Module
- Unlimited Tickets / Users / Assignment groups / Portals
- Full source code provided
- Localizable (you can display it using different languages)
- Allows tickets to be created by users with accounts and users without accounts
- Allows tickets to be created by Administrators for users with accounts and users without accounts.
- Users without accounts can track their tickets and add comments using a password appended to the url link in the email sent to them
- Each comment allows individual file attachment
- Assigned users and Administrators can enter work hours
- Allows Administrator to turn off the ability to upload file attachments for anonymous users and non administrators
- Unlimited Tags can be created with unlimited "nesting".
- Tags can be reordered without losing their relationship to existing tickets
- Tags can be set to Administrator visibility only
- Ticket assignment and routing
- Tickets are assigned to a group that can contain one or more users
- Tickets can be filtered and sorted by Status, Priority, Due Date, Created Date, Group Assignment, Description, and Requester
- Search allows search by ticket or any text field
- Search allows filtering by Tags including "this tag and that tag"